REFUND/EXCHANGE POLICY FOR CUSTOM WEDDING ALBUMS
Due to the custom pre-designed nature of these services, there are no refunds on any design order. Albums ordered are considered custom product therefore there are no refunds on any album orders. Flush Mount and Coffee Table Books are made to order and cannot be returned or exchanged unless: a manufacturer defect is evident and reported within 48 hours (2 business days) from the date it was received, damaged during shipping ( a separate claim must be filed with the shipping carrier and also must be reported within 48 hours after being received.) , or in the event that the order was erroneously processed such as an error was made on the size of the book or color/style, compared to the original recorded order. Please make your selection carefully before ordering and if you have any questions, please call me at 919-623-2027.
REFUND POLICY FOR PHOTO SHOOTS
In the case of camera failure, inclement weather, or any other unforeseen incident that prevents me from shooting on a scheduled date the client will get a full refund of their deposit if applicable.
Thank you for allowing me to be your photographer!
John Martinez